immortal crate didnt give me my rank

[raymond]

at 20 to 10 UK time in the evening on tuesday the 18nth i right clicked the crate and it landed on the immortal rank i clicked the paper and nothing happened. Please check the game logs and give me my rank please

 

[ItsSniper]

Hello! Unfortunately you did not get the rank from the crate. You clicked on the prize before it was down spinning, meaning that it wasn't actually down spinning, or your game was lagging at the time of clicking. Due to this, you will not receive the rank as it would have given you it if you actually got it form the crate. Many users have reported this issue, but most of the time it is due to impatient or lag. Sorry for any inconvenience have a great day!